REFUND POLICY

Refund Policy

At Furry Haven, we want you to shop with confidence. If something isn’t right with your order, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

To start a return, simply contact our support team at furryhaven.support@gmail.com with your order number and reason for the return. Once approved, we’ll provide the next steps.

Please note that returns sent without prior approval may not be accepted.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

We’ll review the case and arrange a suitable solution as quickly as possible, whether that’s a replacement or a refund.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, we recommend placing a new order after your return has been approved.

Refunds

Once your returned item has been received and inspected, we’ll notify you about the approval status of your refund.

If approved, your refund will be issued back to your original payment method. Depending on your bank or payment provider, processing times may vary, but refunds typically appear within 5–10 business days.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Non-Returnable Items

For hygiene and safety reasons, certain personal care items may not be eligible for return once opened or used.

Need Help?

If you have any questions regarding your order or return, our support team is always happy to assist.

📩 furryhaven.support@gmail.com