FAQs
Frequently Asked Questions
How can I contact Furry Haven?
Our support team is always happy to help. Simply reach out to us at furryhaven.support@gmail.com and we’ll get back to you as soon as possible.
Do you ship internationally?
Yes, we currently offer worldwide shipping.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery, so if you need to make any changes or cancel your order, please contact us within 12 hours of placing it. After this window, your order may already be in processing.
What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, Apple Pay, and Google Pay.
When will my order be processed?
Orders are typically processed within 1–3 business days. During busy periods or promotions, processing may take slightly longer, but we always aim to get your order out as quickly as possible.
How long does shipping take?
Estimated delivery times vary depending on your location, but most orders arrive within 5–12 business days.
What if my order arrives damaged or incorrect?
If something isn’t right with your order, please contact us at furryhaven.support@gmail.com with your order number and a photo of the issue. We’ll make it right as quickly as possible.
What if I don’t receive my order?
If your order hasn’t arrived within the expected timeframe, please contact us and we’ll investigate it for you right away.
What is your return policy?
We offer a satisfaction guarantee. If you’re not happy with your purchase, contact us and we’ll help you with the return process.
When will I receive my refund?
Once your return has been received and approved, refunds are typically processed back to your original payment method within 5–10 business days, depending on your payment provider.